Each month we will focus on one of our team members to interview and write a news story on which will be posted on our website. You might speak to them all the time, so let’s get to know them a little better.
Our first team member under interrogation is our Support Analyst, Duncan Warrender, a.k.a. Dunc. When Duncan is not watching the famous Glasgow Rangers he is providing support to our Frontier Salvage and Frontier Dismantling systems via email and telephone. He is also responsible for the IT within DH Systems and for many of our customers, including Northern Salvage and SCB Vehicle Dismantlers, alongside Ksawery – our IT Network Engineer. Before joining DH Systems as our Support Analyst Duncan attended Fife College where he graduated with a BSc in Applied Networking.
Duncan has a Jack Russell named after the colour of his favourite football team – Blue, which is also Duncan’s favourite colour. Outside of work Duncan is a keen cycler and even participated in the Pedal for Scotland Classic Challenge in September 2015. He goes for long walks with his dog (more of a must than a want) and he also likes to spend time with his eight-month old daughter Myla.
A few questions for Duncan…
How long have you been with DH Systems?
I have been with DH Systems since June 2014 – too long, starting to lose my hair!
What do you enjoy most about your role?
I enjoy resolving the customers issues, so I can get a minute to myself before Dave demands some outrageous task of me, like asking me “Why has Microsoft changed the way Internet Explorer opens a PDF? Can you call and ask?” or when a specific person at Silverlake, let’s call him SM, asks me the hardest Frontier related question he can possibly think of, or when I get 400 calls a day from Prestige! I like getting on with everybody in the office and try to create a positive atmosphere within the DH group. I recently visited Prestige AllParts in Oldham to provide support and training for the upgrade to the new system, and it was fantastic – I hope to do more in the future.
An interesting fact about Duncan: When I was 8 a dog bit straight through my finger – that will teach me for giving it the middle finger.